Today, a sweet elderly man stopped me in the street and gently asked for help with his phone. He was struggling to open a picture message sent by his granddaughter. After settling my baby in her pram, I took a look. His phone was an old Nokia — not one made for viewing photos. When I explained this to him, his face fell in quiet disappointment. But I didn’t want to give up just yet.

I found a way to forward the message to my own phone and opened it for him. The photo was of his granddaughter holding her newborn baby — his great-granddaughter, whom he hadn’t met yet because they live far away in Buxton. As soon as he saw the image, his eyes filled with tears. It was a moment of deep emotion, love reaching across generations through a simple screen.

He tried to give me £20 to buy my daughter a toy as a thank you, but I gently declined. Instead, I printed the photo and bought a beautiful frame. When I returned and handed it to him, his face lit up with the purest joy I’ve ever seen. It wasn’t just a gift — it was a memory he could now hold close.

That small moment reminded me of how much impact a tiny act of kindness can have. Helping him took only a few minutes, but it meant the world to him — and to me. It made my day, and I walked away with my heart full, knowing we had both shared something truly special.